Virtual Face-to-Face Customer Service Now Available at DEN

DEN Live Agent is Here to Help

DENVER – Nov. 24, 2020 – Now more than ever, people want a little distance from the person they are speaking with. Denver international Airport’s (DEN) new Live Agent pilot program allows passengers to have a face-to-face video interaction with a customer service agent without being physically face-to-face.

“We have a variety of ways travelers can connect with our customer service agents, from in-person conversations, to text messaging and live chats, our team is here to make your visit to DEN efficient and enjoyable,” said Stacey Stegman Senior Vice President of Global Communications, Marketing and Customer Service. “With our new Live Agent program, we can provide robust and personal customer service to our passengers while offering a safe and socially distance interaction.”

Using the DEN Live Agent program, travelers can get assistance with airline and ground transportation information, finding a shop or restaurant, navigating the airport and much more. One of the benefits of Live Agent is that a traveler can use their camera to show the Live Agent where they are in the airport and the agent can then point out signage and landmarks to help the traveler navigate the airport.

DEN Live Agent is brought to DEN by Recursive Labs. The partnership brings visual engagement to passengers whether they’re at home or at their gate. Passengers can utilize services from 6:30 a.m.-6:30 p.m. in the following ways:

Live Agent iPads

While inside the airport, passengers can find an iPad at two information booths, one in the center of the terminal on level 5 near arrivals and one in the center of Concourse C. The iPads, strategically placed next to hand sanitizer dispensers, are equipped with a Live Agent icon which leads to a virtual face-to-face interaction with a customer service agent.

Live Agent on FlyDenver.com

Wherever you are in the world, passengers on FlyDenver.com can click the “Chat Now” tab on the right side of any page or visit “Contact Us” and with a few clicks, can speak with a DEN customer service agent live over video or over text chat.

Live Agent Through Text

People can also connect virtually with a Live Agent at the airport or at home by texting “live” to 720-370-9002.

No matter which option is selected, when passengers see DEN agents, they know they are in good hands. DEN’s customer service team is knowledgeable about airport and the products and services offered.

In addition to Live Agent, there are numerous ways passengers can get help while in the airport or at home:

• Call anytime between 6 a.m.-7 p.m. daily at 303-342-2000 or 800-247-2336 • Visit an information booth in Jeppesen Terminal and on each concourse
• Text questions to 720-370-9002 between 6 a.m.-7 p.m., daily
• Send an email at [email protected]
• Send a message via social media on Instagram, Facebook or Twitter

DEN will be testing the the program for five weeks, covering the holiday travel period. If all goes well, the program will be expanded to allow for additional video chat opportunities across the airport.

About Recursive Labs: St. Louis-based Recursive Labs founded in 2014 is a developer of the most secure, full-featured, integrated cross-platform customer engagement solutions available in the marketplace today. Recursive Labs’ Visual Engagement Platform provides a distinct, patented approach for seamless collaboration between vendors and their many Fortune 500 customers representing various industries such as Food & Beverage, Pharmaceutical, Financial Services, Insurance, and Government.

Denver International Airport is one of the busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $36 billion for the region annually. For more information visit www.FlyDenver.com, check us out on YouTube and Instagram, like us on Facebook and follow us on Twitter. Sign up for DEN’s monthly newsletter Nonstop News.

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