Dispatch Supervisor, Hub Services – Denver International Airport , Denver, CO (DEN)

Benefit Information:

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
Access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance
Flexible Spending Accounts, Long Term Disability,
401(k)

Description:

nited Ground Express (UGE), a wholly owned subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry. And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks. 
 
The Dispatch Supervisor coordinates and communicates employee work assignments based on the immediate and consistently changing needs of the operation to ensure proper placement of personnel and meet performance expectations.
 
JOB RESPONSIBILITES:
Make independent decisions on employee work assignments and locations based on operational needs.
Direct employee work assignments in a professional and courteous manner.
When operationally necessary, give ‘’direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
Promptly receive and respond to telephone and radio calls in a professional and timely manner.
Complete daily reporting thoroughly, accurately, and in a timely manner.
Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
Perform other duties as required.
Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.
 
REQUIREMENTS:
Minimum of a high school diploma, GED or equivalent
Ability to understand and communicate verbal and written instructions in English
Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
Must possess strong verbal and written communication skills
Intermediate experience with MS Office Applications
Must be 18 years of age or older
Must be legally authorized to work in the United States
Must pass pre-employment screenings
Must meet necessary requirements to obtain a security sensitive identification badge.
Must complete all training and maintain certification through employment
Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)
  
QUALIFICATIONS:
Strong communication and interpersonal skills
Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
Organizational and planning skills
Strong leadership skills with the ability to motivate and coach others
Must be able to handle multiple situations simultaneously.
Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
Must be familiar with all FAA/TSA/Airline/Company regulations
Previous airport and/or customer service experience preferred
Previous radio/phone dispatch experience preferred
Previous supervisory experience preferred
Note: For internal candidates (current UGE Employees), please be sure to attach the Employee Recommendation Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition Landing Page.
SALARY RANGE: $48,000 – $51,000 UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life Insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass or DIA Parking, and more.
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.