Customer Service Agent – $18.50 per hour with Uncapped Commissions

Benefit Information:

• $18.50 per hour with uncapped commission.
• $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
• $40 Monthly Travel voucher or Free Parking Pass
• Sales commission for agents compliant with the policy are paid on a monthly basis.
• Three Health Plans through Meritain Health that offer a variety of coverage.
• Two Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation
• 401K Savings Plan with Company Match
• Uniform Provided
• Flight Privileges on Frontier Airlines after 30 days of employment

Description:

As a member of the Menzies Aviation Customer Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

 Key Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Interpret identification labels along with baggage and cargo routing tags.
• Host self-service kiosks
• Ensure that all work areas are organized.
• Keep a positive attitude while offering assistance.
• Ensure the safe and secure operations.
• Comfortable lifting/moving up to 70lbs of cargo and baggage.
• Some bending, stretching, pushing & pulling.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Must pass pre-employment drug screen.
• Ability to proficiently read, write and speak English.
• Must be comfortable lifting 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills and Abilities

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills
• Ability to work as part of a team.
• Ability to build relationships.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Watch Our Customer Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.