Concessions Tenant Info

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DEN Starts “Excellence in Service” Program

The Concessions Excellence in Service Program (“EIS Program”) establishes standards for best-in-class concessions and encourages concessionaires to voluntarily achieve targets and participate in extra assessments that promote the values of DEN and the City and County of Denver, including equity, diversity, inclusion, and accessibility; outstanding customer service; and environmental sustainability.

By elevating social and environmental commitments alongside customer care, the EIS Program advances DEN’s related goals of enhancing passenger experiences and providing a rich variety of world-class retail offerings to the traveling public.

Learn more by reviewing the documents below:

Excellence in Service Incentive Program

EIS Scorecard – as of 6/1/2023

DEN Concessionaire Documents

Concessions Outreach

Concessions Managers TownHall, 2023 Q4

(pdf, )

Concessions TownHall Presentation, 2023 Q3

(pdf, 6 MB)

Concessions TownHall Presentation, 2023 Q2

(pdf, 1 MB)

Concessions Townhall Presentation, 2023 Q1

(pdf, 1 MB)

Concessions Managers Meeting, 2022 Q3

(pdf, 2 MB)

Concessions Managers Meeting, 2022 Q2

(pdf, 7 MB)

Concessions Managers Meeting, 2022 Q1

(pdf, 6 MB)

Concessions Managers Meeting, 2021 Q4

(pdf, 3 MB)

Concessions Managers Meeting – Air Service Update, 2021 Q3

(pdf, 2 MB)

Concessions Managers Meeting, 2021 Q3

(pdf, 405 KB)

Concessions Managers Meeting, 2021 Q2

(pdf, 1 MB)

Concessions Managers Meeting, 2021 Q1

(pdf, 3 MB)

Concessions Required Forms

Personal Financial Statement

(doc, 117 KB)

Concession Guidelines and Policies

Concessions Policy

(pdf, 344 KB)

Airport Rules & Regulations

DEN Concessions Handbook

(pdf, )

Airport Security Information

Denver Municipal Code

Tenant Development Guidelines

Volumes 1 and 2 – Design Policies and Standards (Adobe PDF)

(pdf, 862 KB)

Volume 3 – Sense of Place

(pdf, 7 MB)

Protection of Sensitive Security Information

(pdf, 863 KB)

Advertising Guidelines

(pdf, 303 KB)

Concession Forms and Documents

DEN Concessions Master Plan March 2019 Outreach

(pdf, 5 MB)

DEN Customer Segmentation and Brand Positioning

(pdf, 2 MB)

General Contractors Interested in Tenant Projects

Telecommunications Tenant Services

Food Donations Program

(pdf, 901 KB)

Concessionaire Maintenance Report

(pdf, 175 KB)

Kitchen Exhaust System Cleaning Form

(pdf, 15 KB)

System Shutdown Request

(pdf, 262 KB)

Backflow Device Test Maintenance Report

(pdf, 92 KB)

Commercial Cooking Fire Suppression System Test Form

(pdf, 18 KB)

Tenant Work Permit Handbook

(pdf, 214 KB)

Pricing and Comparables Template

(xlsx, 40 KB)

Concentration of Ownership

Concessions Concentration of Ownership January 2024

(pdf, )

Concessions Concentration of Ownership, February 2023

(pdf, )

December 2021

(pdf, 107 KB)

September 2021

(pdf, 107 KB)

June 2021

(pdf, 61 KB)

March 2021

(pdf, 61 KB)

December 2020

(pdf, 104 KB)

September 2020

(pdf, 104 KB)

June 2020

(pdf, 105 KB)

March 2020

(pdf, 52 KB)

Construction Sample Documents

Contractor Payment Bond

(doc, )

Contractor Performance Bond

(doc, 49 KB)

Tenant Payment Bond

(doc, 51 KB)

Bond Rider

(doc, 50 KB)

Prevailing Wage Requirements

Tenant Finish Projects

(pdf, 12 MB)

Prevailing Wage/Certified Payroll Overview

(pdf, 279 KB)

Pre-NTP form

(pdf, 505 KB)

Prevailing Wage Determinations

Need a Contractor for an Upcoming Tenant Construction Project?

Take a look at this list of General Contractors who have expressed interest in projects at DEN.

View Contractor List

Technologies Tenant Services

Tenants of Denver International Airport can take advantage of the airport’s Technologies Tenant Services (TTS) program to acquire voice and data services to run their business.

Voice

Telephone services and/or desktop phones
Voice mail
Call routing

Data

High-speed Internet access (various speeds available)
Private Wi-Fi

Television Programming

High-definition channel package(s)l from local provider (receiver unit required)
No recurring fees for “over the air” local broadcast channels

On-Site Technical Support

On-site support Monday through Saturday, from 7 a.m. – 5 p.m.
After-hours emergency support is available

Contact Information

Concessions Business Development

[email protected]

Email Concessions

Concessions Construction

Don Schutter
(303) 342-2529
[email protected]

Email Don

Cart and Kiosk Program

Provenzano Resources
[email protected]
(303) 342-6816

PRIRetail Website

DEN Starts “Excellence in Service” Program

DEN Concessionaire Documents

Concessions Outreach

Concessions Required Forms

Concession Guidelines and Policies

Tenant Development Guidelines

Concession Forms and Documents

Concentration of Ownership

Construction Sample Documents

Prevailing Wage Requirements

Need a Contractor for an Upcoming Tenant Construction Project?

Technologies Tenant Services

Contact Information

Sign Up to Receive Information on Training and Outreach Events

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